Ordering policies

PREPAYMENT OPTIONS FOR SERVICES

Here are three prepayment options for self-publishing services:

• Prepay using a personal check (payable to BACKSPACE INK and mailed to the address on our complimentary estimate); or

• Receive an electronic PayPal invoice, including half of the credit card fees, and then prepay using a major credit card; or

• Prepay using another electronic payment method, including half of the fees, if any.

PREPAYMENT OPTIONS FOR PRODUCTS

Credit card: After you use the shopping cart software on our website to place an order for any of our products, you will be directed to the PayPal website. On that site, you can use your PayPal credit card or another major credit card to prepay your product order. PayPal will add the appropriate sales tax to your order. Once we receive the funds from PayPal, we will ship the order to the address that you have provided. If there is any delay in processing your order, we will contact you immediately.

Personal check: If you prefer to prepay by check (payable to BACKSPACE INK) for any of our products, please mail your check to the address listed on the invoice.

 

PRODUCT RETURNS

If we made a mistake on your product order, a refund, a credit, or an exchange (your choice) will be given and returns will be accepted for the following situations: if we sent you the wrong items; if the items are defective; or if the items have been damaged during shipping.

You must contact us via e-mail or call 650.355.4640 within 5 business days after you have received the incorrect, defective, or damaged merchandise in order to receive the refund, credit, or exchange.

You will be responsible for the cost of returning the incorrect, defective, or damaged merchandise to us. Once we receive the returned items, we will issue a refund, a credit, or an exchange, excluding the cost of returning the incorrect, defective, or damaged items.

Other than receiving incorrect, defective, or damaged items, all sales are final.

BULK PRODUCT ORDERS

We offer shipping and handling discounts for bulk product orders and/or local pickup in the San Francisco Bay Area. Please call 650.355.4640 if your order qualifies.

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