Problems or questions with our products?

Please contact us via e-mail or call 650.355.4640.

Payment method options

• Electronic bill pay (payable to Backspace Ink);

• Personal check (payable to Backspace Ink); or

• Credit card (payment taken over the phone).

Product delivery information

Once you have placed your product order and we have received your payment, we will ship your order. If there is any delay in processing your order, we will contact you immediately.

Shipping address for product returns

Backspace Ink
561 Paloma Ave.
Pacifica, CA 94044

Did we make a mistake on your order?

If we made a mistake on your product order, a refund, a credit, or an exchange (your choice) will be given and returns will be accepted for the following situations:

• If we sent you the wrong items;

• If the items are defective; or

• If the items have been damaged during shipping.

You must contact us via e-mail or call 650.355.4640 within 5 business days after you have received the incorrect, defective, or damaged merchandise in order to receive the refund, credit, or exchange.

You will be responsible for the cost of returning the incorrect, defective, or damaged merchandise to us. Once we receive the returned items, we will issue a refund, a credit, or an exchange, excluding the cost of returning the incorrect, defective, or damaged items.

Did you make a mistake on your order?

Other than receiving incorrect, defective, or damaged items, all sales are final.