Dennison DeGregor, The Customer-Transparent Enterprise
Joanne’s attention to detail is beyond that of mere mortals. Joanne took a very complex manuscript, which I butchered during my first draft, and ironed out the wrinkles like a freshly starched and ironed shirt. My book introduced a new business paradigm to industry and the amount of standardization required to get the terminology consistent was monumental. I’m framing my second book now, so I moved Joanne up to Number One on my speed dial.